- WHAT TYPE OF PRODUCTS CAN WE MAKE AND HOW ARE THEY CREATED? Almost all of our items are custom and can be placed on most cloth or hard surfaces. We use a mixture of commercial grade HTV, commercial screen prints, or commercial grade premium permanent vinyl depending on the product. We have made large wooden signs for your front porch, a cute sign for your kitchen, shirts for a large groups, matching shirts for you and your bestie, Mother's & Father's Day gifts, a simple custom coffee cup and everything in between. Our only limits are our imaginations. You will always be provided with a virtual mock up for any custom item.
- HOW DO YOU HANDLE SHIPPING AND DELIVERY? Most frequently we use USPS to ship our products. If you are interested in a pick up in lieu of shipping, that can be arranged in the western Chicago suburbs. If you have a large order we can often arrange a delivery for a small fee. If we have an abundance of deliveries in your area, if approved by you, we will drop off your order for the same cost as the already paid shipping charge.
- HOW LONG WILL MY ORDER TAKE? Honestly, it depends on your order and how quickly we confirm your selection. Normally, orders are ready within 2 weeks after payment. We do not start order until payment is made.
- HOW CAN I MAKE MY PAYMENT? We created this website so people felt more comfortable making payments online. On our website you can make payments via credit card (secured through godaddy.com) and via Paypal. If you message us via email or social media, you can make payments via cash, check, paypal, venmo, quickpay, zelle or sometimes we are even interested in a trade of goods!
- I WANT TO ORDER A GROUP OF SHIRTS FOR A REUNION OR AWARENESS WALK, CAN YOU DO THAT? Yes! We offer discounted bulk rates. Example: If you're ordering 20 hoodies for a bar crawl or 5K walk, expect to pay a discounted rate. Please reach out to us at LambLounge@Yahoo.com or on Social Media and we can get your custom design and discounted rate set up quickly.
- IS IT THE LAMB LOUNGE OR LAMB LOUNGE? Think Jonas Brothers or that one scene in the Social Network "The Facebook"... "Drop the "the". We are a small company so to be totally honest, you can call us whichever you'd like but, the proper name is Lamb Lounge.
- WHAT IS YOUR RETURN POLICY? We do not allow returns since all of our items are custom however, if something is wrong with your order or if it doesn't fit, contact us. We will do what we can to work with you to make things right.
- HOW DO YOU HANDLE PERCENTAGE ORDER DONATIONS? Often times we will run a promotion where a certain percentage of sales will go to a certain organization. We have done this previously with one of the QOP promos and we raised $300 for the STL lady athletes. Which was courtesy of you all! & Lamb Lounge! Additionally, we have done shirt upgrades for walks and donated the extra funds to the research. For Example, we made shirts for a breast cancer walk and did a $5 upcharge on every shirt and donated those funds to the Breast Cancer organization. For full transparency we are NOT a not-for-product LLC however, we love giving back to organizations close to our hearts.
- HOW CAN I BECOME A FEATURED LAMB LOUNGER? I'm sure you have been kept up at night often thinking about this! Any one that has ordered or received any of our items, that is open to submitting a picture of themselves to us is eligible. You couldn't even begin to imagine how grateful we our for our customers and any way that we can brag a little bit about you, is alright with us! Email us a photo of you with your LL product and we will get you up there!
- WHERE ELSE CAN I FIND YOU? Well normally you can find me on the couch watching old Mariah videos or reruns of Full House or ER however, Lamb Lounge you can find on:
Facebook via www.facebook.com/Lamblounge (Please give us a like! --- does that make us sound to desperate)
Instagram aka the gram via www.instagram.com/lamblounge
Twitter via www.Twitter.com/LambLounge, feel free to follow us!